Step 02 · Triage
Your job brief
A request comes in messy. Here it is read and laid out — job type, risk, likely materials, what the visit needs — so you can price it without re-reading the whole thing.
Sarah Harris · Coburg
ME-4Y8G
Job type
Switchboard / safety
Risk
Possible hazard
Likely materials
- Likely a switchboard upgrade — RCBOs to replace ceramic fuses
- Main switch + enclosure, possibly a larger board
- Allow for cabling tidy-up and labelling
The visit
Attend promptly — isolate at the board on arrival, make safe first.
When suits
Weekday mornings
Why this brief
- Customer marked it an emergency
- Words suggesting a possible hazard (spark / burning / no power)
- Reads as switchboard / safety
What the customer sent
Burning smell coming from the switchboard, turned the main off to be safe.Creating the deposit request is simulated for this demonstration — it drafts and "sends" the message on the next screen. Nothing is charged.